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Deep thinkers, tea drinkers, problem solvers

Deep thinkers, tea drinkers, problem solvers

Deep thinkers, tea drinkers, problem solvers

Deep thinkers, tea drinkers, problem solvers


Deep thinkers, tea drinkers, problem solvers

Empathy, curiosity and a warm personality are just a few of the characteristics you’ll need to become a great Collections Advisor with Santander.


There are all sorts of reasons people get into financial difficulty. It will be your role to talk to them on the phone. You’ll listen, perhaps gain some common ground, ask questions and develop an understanding of each individual’s set of circumstances. Then, you’ll decide the best repayment plan possible, both for the customer and for us.

Every customer, every call and every situation will be different. But they’ll each need lots of empathy and understanding. For you to treat them the way you would want to be treated and care about finding the best solution. It’s far more than a telephony job, you’ll have expert communication skills, a real interest in people and you’ll enjoy making a positive difference to the lives of those struggling with debt

It’s not an easy role. Conversations won’t always be simple to resolve. There’ll be systems and processes to learn and targets to hit. But following a 9 week training course and fully supported first 6 months, you’ll have learnt from any mistakes, built your resilience and be ready to go it alone. You’ll understand our highly regulated environment and all the rules and strict ways of working that, as a bank, we have to adhere to.

If you’re ambitious and driven, join us. We’ve lots of career development opportunities here or within the wider Santander organisation. What’s more, we’ll invest in you and offer a generous rewards package too.

£17,202-£19,113p/a starting salary, £500 flexible allowance and a performance dependent typical annual bonus of 7% of annual salary.

Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.

Employee Assistance Programme Pension, life assurance plus discounts and allowances for eye care, Sharesave Schemes Discounts on gym membership and holidays, YouChoose Discount Cards Discounts on retailers and brands including Amazon, B&Q, Apple, O2, Asda, Sainsbury’s, Tesco, M&S and Primark Concierge Service, plus cinema tickets, experiences and days out

25 days holiday, options for flexi holiday and flexible leave based on supportive people policies

Bike For Work scheme
Season Ticket Loans for travel and parking passes
Salary sacrifice car deals

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