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Corporate Social Responsibility





Grow with a business that helps people
and businesses prosper

Grow with a business that helps people and
businesses prosper

Grow with a business that helps people and
businesses prosper

Grow with a business that helps people and businesses prosper

Corporate Social Responsibility


Grow with a business that helps people and businesses prosper




Our purpose is to help people and businesses prosper. We are guided by our values of Simple, Personal and Fair not only in the way we treat customers and employees but also how we run our business in ethical and environmentally conscious ways. We are passionate about creating value for the communities that we serve. Our community flagship programme, The Discovery Project, aims to help 1 million people by 2020 to have confidence in the future through projects that grow knowledge, build skills and support innovation.

over

£2.2m

Since our partnership launch in 2016 our colleagues have raised more than £2.2 million for Age UK and Barnardo’s.
Since our partnership launch in 2016 our colleagues have raised more than £2.2 million for Age UK and Barnardo’s.
over

£5m

Through the Santander Foundation we support UK registered charities and in 2016 we donated over £5 million to help marginalised communities
Through the Santander Foundation we support UK registered charities and in 2016 we donated over £5 million to help marginalised communities
2016

£22m

Santander invested £22 million last year to help improve financial literacy, support educational attainment and build employability skills
Santander invested £22 million last year to help improve financial literacy, support educational attainment and build employability skills
over

6,000

Santander employees took part in 556 volunteering Discovery Days last year, creating a lasting impact on UK communities
Santander employees took part in 556 volunteering Discovery Days last year, creating a lasting impact on UK communities

Our Principles

Delivering Value to Customers

By understanding our customers' needs, we’re delivering products and services that are Simple, Personal and Fair. We’re building deeper, longer relationships that benefit both parties; and resolving issues efficiently. By tackling financial exclusion, we strive internally and externally to address problems around financial literacy and capability.

Treating our Employees Well

We believe in a healthy work/life balance and a workforce that reflects the diversity in society and our high-performance culture supports and rewards employees consistently and fairly. Through valuing openness and approachability, we promote strong relationships with trade union colleagues; consulting with and working closely with our recognised independent trade unions, Advance and the Communication Workers Union, on major initiatives.

Partnering with Suppliers

We are committed to doing business with organisations that share our commitment to treat all stakeholders fairly and ethically. Our CSR Protocol is included in all new relevant contracts and it requires suppliers to act in accordance with the United Nations Global Compact on human rights, labour regulations, protection of the environment and anti-corruption.

Investing in Communities

We are passionate about creating value for the communities that we serve. The Discovery Project is our flagship community investment initiative to help one million people by 2020. The programme supports skills, knowledge and innovation projects through three areas:

- Explorer – to help people learn about the world around them.

- Transformer – to guide people through work-focused support and training.

- Changemaker – to fund innovations that help society.

 

As well as providing funds and promoting initiatives that support the aims of the Discovery Project, we also encourage our people to share their skills and time and by offering a vast range of volunteering opportunities.

Respecting the Environment

We are committed to creating a strong business that is not achieved at the expense of the environment.  Our Environmental Management System (EMS) addresses the environmental impacts associated with our business, both directly from the use of energy and resources and indirectly from our primary supply chain and relevant corporate lending activities.  In 2016, we took the big step of extending our ISO 14001 certification from our Triton Square headquarters to all 15 of our major head offices.  In 2018, we will extend it further still to include our data centres.

Acting Responsibly

We review our investment and lending proposals case-by-case, considering the potential impact on human rights, public health and the environment. We also strongly consider the ethical implications of supporting or partnering with particular organisations, governments and projects.

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