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Corporate Social Responsibility

Corporate Social Responsibility

A commitment to Corporate Social Responsibility drives our people-focused culture. It inspires us, setting a positive foundation for the way we treat each other – from our colleagues to the customers and communities we serve. We support local communities, donating over £20 million a year to help people build skills, grow knowledge and supporting innovation including through TheDiscoveryFoundation.org.uk

Our people are encouraged to contribute in a wide range of ways: volunteering (up to 35 hours/ year) which can be linked to training & development goals, and 'Discovery Days' encourage our employees to spend time on charity work.

We strive to be closer to our customers and we must earn and keep the public's trust, and preserve our reputation in the eyes of our stakeholders. Recognising the impact our business makes on the community and environment, we aim to make a wholly positive contribution to British society and our stakeholders - treating both with honesty and fairness.


Digging deeper - Key CSR Principles

Delivering Value to Customers

By understanding our customers' needs, we’re delivering products and services that are Simple, Personal and Fair. We’re building deeper, longer relationships that benefit both parties; and resolving issues efficiently. Tackling financial exclusion, we strive internally and externally to address problems around financial literacy and capability.

Treating our Employees Well

We believe in a healthy work/life balance, and a workforce that reflects the diversity in society – and our high-performance culture supports and rewards employees consistently and fairly. Valuing openness and approachability, we promote strong relationships with trade union colleagues, consulting with and working closely with our recognised independent trade unions – Advance, and the Communication Workers Union – on major initiatives.

Partnering with Suppliers

Our partners tend to share our values. We use competitive tendering and operate fairly and openly. We insist that our suppliers adhere to UN principles on human rights, labour standards, environment and anti-corruption.

Investing in Communities

We support local communities, donating over £20 million a year towards enterprise, employment and education issues. Our people are eager to contribute in a wide range of ways: volunteering (up to 35 hours/ year) which can be linked to training & development goals, and 'Community Days' encourage our employees to spend time on charity work. SantanderFoundation.org.uk.

Respecting the Environment

Our success as a business isn't achieved at the expense of the environment. Our biggest environmental impact is created by our property portfolio, so we've invested in reducing carbon emissions and we’re addressing our waste and recycling activities.

Acting Responsibly

We review our investment and lending proposals case-by-case, considering the potential impact on human rights, public health and the environment. We also strongly consider the ethical implications of supporting or partnering with particular organisations, governments and projects.

Key Facts

  • Our Breakthrough programme supports small businesses and entrepreneurs.
  • We provide charitable grants through The Discovery Foundation and to date have donated over £40 million to charities throughout the UK.
  • Our people raise significant amounts of money every year for charities across the UK, and in 2015 we raised over £1.3m for our Charity of the Year, the BHF.
  • This year our Discovery Grants will see over £2 million made available to local charities to help disadvantaged people.
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