Corporate Social Responsibility
A commitment to Corporate Social Responsibility (CSR) drives our people-focused culture. It informs our treatment of each other, from immediate colleagues to every individual and organisation with whom we work.
Whilst striving to be the UK's best commercial bank, we must earn and keep the public's trust, and preserve our reputation in the eyes of our stakeholders. Recognising the impact our business makes on the community and environment, we reduce negative influences where possible, and aim to make a wholly positive contribution to British society and our stakeholders - treating both with honesty and fairness.
Digging deeper - Key CSR Principles
Delivering Value to Customers
Understanding customers' needs. Delivering value-for-money, targeted products. Aiming for deeper, longer relationships that benefit both parties; and resolving issues efficiently. Tackling financial exclusion, working internally and externally to address problems around financial literacy and capability.
Treating our Employees Well
A healthy work/life balance. A workforce reflecting the diversity
in society. An aspiring high performance culture which supports and rewards employees consistently and fairly. Valuing openness and approachability: promoting strong relationships with trade union colleagues; consulting with and working closely with our recognised independent trade unions; Advance and the Communication Workers Union (CWU) on major initiatives.
Partnering with Suppliers
Our partners tend to share our values. We use competitive tendering and operate fairly and openly. We ask our suppliers to adhere to UN principles on human rights, labour standards, environment and anti-corruption.
Investing in Communities
Santander supports local communities, donating >£3m p.a. primarily addressing financial and education issues. Employees participate in many ways: volunteering (up to 35 hours/ year) can be linked to training & development goals and 'Community Days' encourage employees to take time for charity work. SantanderFoundation.org.uk.
Respecting the Environment
Our success as a business isn't achieved at the expense of the environment. Our biggest environmental impact is created by our property portfolio so we've invested in reducing carbon emissions and are addressing our waste and recycling activities.
Investment and lending proposals are reviewed case-by-case, considering the potential impact on human rights, public health and the environment. The ethical implications of supporting a particular organisation, government or project are also analysed.
Read more about our latest CSR activities on the About Santander website