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Operations & Automation

Make a difference to the customer experience

Make a difference to the customer experience

Make a difference to the customer experience

Make a difference to the customer experience

Operations & Automation

Make a difference to the customer experience

Santander Operations & Automation provides operational services to millions of Santander UK customers. We support all our colleagues across the UK, branches, contact centers, relationship managers and central functions, in an increasingly digital world.

As part of the Santander Group, our ethos is about making things simple, personal and fair for everyone. Whether it’s our products, services or the way we work, for our people, customers, stakeholders and communities.

Our culture is always focused on continuous improvement. Change is our constant. Banking is not boring – we’re a fast paced business in an increasingly competitive industry. There are many exciting opportunities for our people to get involved in innovating the future banking experience and transforming the way we do things.

Our people are subject matter experts. Being a centre of excellence means being collaborative. We’re a diverse team of individuals, combining our skills to deliver the best experience for the customer.

we processed over


current account applications in 2017
we supported over


customers during their periods of financial difficulty
we handled around

£340 million

in Faster Payments transactions in 2017
we processed around

£21 billion

in corporate lending
  • Customer Experience

    Working in one of our contact centre areas means being on the front line of the customer experience. It’s about far more than having a good telephone manner. These can be challenging roles, demanding real attention to quality, treating our customers fairly and giving great support.

    We provide significant support and development, and varied career paths within the business for those who are passionate about customer service.


    Specialist Contact Centre

    PPI Telephony

  • Administration

    These roles are the backbone of the business. They support processes across many different products and services, keeping the bank running and supporting the customer experience. We want to create subject matter experts in our business, and enable people to create interesting and varied career paths within Santander.

    Whichever area of the business is the right fit for you, you’ll have great attention to detail, be customer focused and passionate about delivering a high quality service.

    Fraud Investigator

    Financial Crime

    Mortgage Operations


    PPI Admin

    PPI Business Support

    Corporate, Business Banking & Payments

    Subject Access Requests

  • Digital & Technical

    The world of banking has transformed and continues to transform, as technology changes the way we interact and the expectations of our customers in the types and levels of service they receive.

    In Operations & Automation we have a growing number of digital and technical career paths, focused on improving the customer journey and the way we work, making the most of the data available to us, and innovating with market leading technology.

    Big Data

    Robotic Process Automation


  • Corporate

    Supporting our corporate customers is a complex and technical area. Negotiating multi-million pound deals, acquisitions, loans and purchases, our teams are highly skilled, some with legal qualifications and backgrounds or trade finance experience.

    The same high standards apply, you’ll need an innovative mindset, as well as the ability to embrace the use of digital tools to enhance the customer experience.


    Trade Finance

  • Support Services

    With such a span of products and services in Operations & Automation and over 4000 employees, it’s essential to have core support services, to ensure our regulatory compliance, make sure we manage our constant change agenda, support planning and controls and measure quality.

    Planning & Forecasting

    Change Management


    Risk & Control

Deep thinkers, tea drinkers, problem solvers

Find out more about our collections or specialist contact centre roles

Collections  Specialist Contact Centre

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