Make a difference to the customer experience
Make a difference to the customer experience
Make a difference to the customer experience
Make a difference to the customer experience
Santander Operations & Automation provides operational services to millions of Santander UK customers. We support all our colleagues across the UK, branches, contact centers, relationship managers and central functions, in an increasingly digital world.
As part of the Santander Group, our ethos is about making things simple, personal and fair for everyone. Whether it’s our products, services or the way we work, for our people, customers, stakeholders and communities.
Our culture is always focused on continuous improvement. Change is our constant. Banking is not boring – we’re a fast paced business in an increasingly competitive industry. There are many exciting opportunities for our people to get involved in innovating the future banking experience and transforming the way we do things.
Our people are subject matter experts. Being a centre of excellence means being collaborative. We’re a diverse team of individuals, combining our skills to deliver the best experience for the customer.
Working in one of our contact centre areas means being on the front line of the customer experience. It’s about far more than having a good telephone manner. These can be challenging roles, demanding real attention to quality, treating our customers fairly and giving great support.
We provide significant support and development, and varied career paths within the business for those who are passionate about customer service.
These roles are the backbone of the business. They support processes across many different products and services, keeping the bank running and supporting the customer experience. We want to create subject matter experts in our business, and enable people to create interesting and varied career paths within Santander.
Whichever area of the business is the right fit for you, you’ll have great attention to detail, be customer focused and passionate about delivering a high quality service.
Preventing and detecting financial crime is a crucial role of Santander and all its employees. Your responsibility is to perform enhanced due diligence on identified retail customers and carry out customer screening checks to help us reduce the impacts of financial crime.
Getting a mortgage can be a complex process. It’s our role to continually make it a simpler and less stressful process for our customers. Supporting the administration of mortgage operations can be a fast paced environment, and you’ll need to work with multiple systems and be savvy with computers.
Working within the Bereavement Centre of Excellence Operational Team, you will provide an excellent standard of service to customer representatives, during what can be a very sensitive and challenging time for people. The highest levels of service are required in Bereavement.
It’s crucial we maintain the same high levels of service for people making PPI complaints. You’ll be ensuring the process runs smoothly by servicing incoming PPI correspondence from customers and third parties (claims management companies, brokers, solicitors) in relation to their miss-selling PPI complaint.
Case creation is the second part of PPI miss-selling process. You’ll need excellent attention to detail to ensure that we set up the complaint correctly in order to make the customer journey smooth and in line with regulatory timelines.
Our Corporate and Business customers rely on us to help them ensure their businesses are successful. You’ll be supporting these customers by carrying out checks in line with policies and procedures and request further information as necessary and will have some limited contact with customers as part of your role.
You’ll provide an excellent standard of service to customers, clients and regulatory bodies through supporting the thorough investigation and resolution of Subject Access Requests (SARs) in line with agreed timescales and regulatory guidelines.
The world of banking has transformed and continues to transform, as technology changes the way we interact and the expectations of our customers in the types and levels of service they receive.
In Operations & Automation we have a growing number of digital and technical career paths, focused on improving the customer journey and the way we work, making the most of the data available to us, and innovating with market leading technology.
Supporting our corporate customers is a complex and technical area. Negotiating multi-million pound deals, acquisitions, loans and purchases, our teams are highly skilled, some with legal qualifications and backgrounds or trade finance experience.
The same high standards apply, you’ll need an innovative mindset, as well as the ability to embrace the use of digital tools to enhance the customer experience.
With such a span of products and services in Operations & Automation and over 4000 employees, it’s essential to have core support services, to ensure our regulatory compliance, make sure we manage our constant change agenda, support planning and controls and measure quality.
As well as experienced project management, our expertise in Lean Six Sigma supports our goal of continuous process improvement, both within Santander Operations and across the wider bank.
Being the Operational function of a bank means being efficient. Controlling our costs and managing our budgets well, to ensure we are providing the best service for the bank, is essential. Your role is supporting our budgetary planning and financial processing and control.
Mitigating and managing risk is everyone’s job, but we also have a dedicated team of experts ensuring we manage our operational risk and controls properly, protecting our customers, our people and the business and ensuring our regulatory compliance.
Find out more about our collections or specialist contact centre roles
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