Here in Bootle we have are setting up a very successful contact centre where our team assist with the early identification of fraud by means of inbound (and outbound) call handling. This will be demonstrated through a good awareness of financial service industry and other commercial sectors which are relevant to your role. You will need to review information which is relevant to the role to make decisions over the telephone.

You will need to take ownership to resolve customer issues, and understand when it is appropriate to escalate. You’ll be dealing with all types of customers with different situations and you’ll set us apart from the competition by taking a genuine interest in each caller. It’s a busy role and the combination of your customer service and eagerness to service our customers effectively will ensure you exceed our customers’ expectations every time. You will meet individual service standard levels whilst contributing to team deliverables. As a team player you will contribute to the success and will display behaviours such as enthusiasm, self-motivation, attention to detail and a healthy competitiveness to achieve “best in class” results.

Previous exposure within a contact centre environment is essential along with your ability to work under pressure. An appreciation of fraud types, sources and related issues would be an advantage along with a working knowledge of the Data Protection Act and all other relevant legislation. If you are computer literate and self motivated and can demonstrate sound listening and questioning skills, we would like to hear from you.

We have full time hours between the hours 7am to 11.pm - Monday to Sunday and you will be required to work a Saturday or Sunday 3 weekends in 4.
There will be training provided - We need full commitment to the training, which lasts 3 weeks, Mon-Fri, 9am – 5pm. During that time it is important that you attend each day.