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Telephone Support Services

Thrive in a culture that believes in keeping promises

Thrive in a culture that believes in keeping promises

Thrive in a culture that believes in keeping promises

Thrive in a culture that believes in keeping promises

Telephone Support Services


Thrive in a culture that believes in keeping promises 




Our contact centres bring a world-class service to our customers. So whether you join in a service or support role, you’ll be the face of Santander for our customers – and that will mean a lot more than just answering questions!

What we’re really looking for in you is a genuine passion for helping people and business prosper and the confidence to take ownership and solve problems. We aim to make banking simple, personal and fair. That means no more banking jargon and much more straightforward customer-friendly advice. In return, you can expect a first-class training programme and a clearly defined career development path built around your lifestyle and ambitions.

  • Servicing

    Servicing involves a lot more than just answering customer’s questions. We want to make it easier for our customers to do business with no more banking jargon and much more straightforward customer-friendly advice. We have a range of roles that sit within Servicing and they all have 1 thing in common, our employee’s passion for making banking simple, personal and fair for our customers.

    Customer Service Advisor

    Digital Customer Service Advisor

    Card Alerts

    CIC Mail

    Mortgage Advisor

    Customer Service Apprenticeships

  • Inbound Servicing

    The inbound servicing teams requires you to engage with our customers to identify their needs and provide information to a wide range of products and services tailored to their needs whilst delivering exceptional customer service. We ensure our Sales team always have the most up to date knowledge of our new and existing products as well as other products in the market making them experts for our customers.

    Personal Banker Consultant

  • Specialist Servicing

    Our Specialist servicing area of the business is made up of Santander Select and Cater Allen Private Bank both offering a higher touch service to some of our more affluent customers. With a focus on building strong relationships with the customer to deliver outstanding customer service in a way that is Simple, Personal and Fair.

    Santander Select

    Cater Allen

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Copyright Ⓒ Santander UK plc. All rights reserved