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Telephone Support Service & Sales

Our contact centres bring a world-class service to our customers. Whether you join in a service, sales or support role, you’ll be the point of telephone contact for our customers, and that will involve a lot more than just answering questions.

What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. At Santander we’re aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice.

In return, you can expect a first-class training programme, and a clearly defined career development path so Why not look at where could you fit in?

Find out from Beth what it’s like to be a Customer Service Advisor

Servicing
Inbound Sales
Specialist Servicing

Servicing involves a lot more than just answering customer’s questions. We want to make it easier for our customers to do business with no more banking jargon and much more straightforward customer-friendly advice.  We have a range of roles that sit within Servicing and they all have 1 thing in common, our employee’s passion for making banking simple, personal and fair for our customers.

Customer Service Advisor:

Our Customer Service Advisors are the first point of telephone contact for our customers. They deal with a wide range of questions and queries and provide guidance and support in a simple, personal and fair way for our customers. In return, all our Customer Service Advisors attend a 4 week training programme, and a clearly defined career development path, through our advisor progression scheme.

Digital Customer Service Advisor:

Our Digital Customer Service Advisor team handle inbound customer calls regarding any online and digital queries such as Apple Pay, online banking queries with the Santander website and apps and much more. While our Digital Customer Service Advisors are first line advisors we do have a team an escalation team where complex queries are managed. 

Card Alerts:

Our Card Alerts team are responsible for identifying if any possible fraudulent activities that may have occurred on a customer’s account. The team do this by verifying transaction with the customer to understand if they are real or not. If the transaction is found to be fraudulent they will pass the details onto the investigator team.

CIC Mail:

Our CIC Mail team are the point of contact for inbound queries on via secure messaging service such as webchat, online bank accounts and the app.  They also respond to emails queries and manage our customer facing social media pages such as Twitter and Facebook.

Mortgage Advisor:

Our Advisors are responsible for speaking to our existing Mortgage Customers providing them an advised level of service over the telephone in relation to their existing Mortgage and the range of products and services available to them. Working in a regulated environment, our Mortgage Advisors are here to ensure we meet our customers’ needs now and through the life of the mortgage.

The inbound Sales teams requires you to engage with our customers to identify their needs and provide information to a wide range of products and services tailored to their needs whilst delivering exceptional customer service. We ensure our Sales team always have the most up to date knowledge of our new and existing products as well as other products in the market making them experts for our customers.

Personal Banking Consultant:

Our Personal Banking Consultants deliver world-class customer service. They do this by listening to our customers and getting to know their needs and offering the best banking, credit cards and savings products to suit them.

Our Specialist servicing area of the business is made up of Santander Select and Cater Allen Private Bank both offering a higher touch service to some of our more affluent customers. With a focus on building strong relationships with the customer to deliver outstanding customer service in a way that is Simple, Personal and Fair.

Santander Select:

Santander Select is a differentiated service available to our premium customers. Select customers have a dedicated service available to them to fulfil their needs from day to day queries to discussing potential savings options.

Select Agent:

Our Customer Service Select Agents develop and build long-term loyal relationships with their Select customers. They are the main point of telephony and email contact and build an understanding of their financial needs, as well as helping them make and save money though our range of products.

Cater Allen:

Cater Allen Private Bank have 150 years of experience and have earned their reputation by putting the traditional values of courtesy, convenience and personal service into an efficient, contemporary context. We take pride in our heritage, but use the skills and expertise of our parent company Santander to enable us to deliver an even more efficient service.

Customer Service Advisor – Carter Allen:

Our Carter Allen Customer Service team are the main point of contact for our Private Banking customers. They develop strong relationships with our customers and because of this know their needs and how best to provide guidance on a range of quires and products.


Our Locations

Take a look at what our different sites have to offer by clicking on the dots on this map.

Belfast
Bootle
Bradford
Glasgow
Leicester
Sheffield
or

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Belfast

Belfast

Our Belfast contact centre is based in the heart of the city, in a waterside location overlooking the River Lagan. This means it's easily accessible by all major forms of transport. The building is minutes away from Belfast Central train station and has excellent bus links. It's also within walking distance of all the main shopping areas and amenities in the city.

The office itself is a large, modern building that houses around 600 employees. We help customers across areas including mortgages, personal banking and corporate banking. Canteen facilities are also available on site.

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Bletchley

Bletchley

Our Bletchley contact centre is easy to reach by most forms of transport. Not only is the building within walking distance of Bletchley Rail station, but it's easily accessible by all the main roads in the area. We also offer free parking for all employees who work on this site.

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Bootle

Bootle

With over 2,500 employees, Bootle is one of our largest sites in the UK. Its location makes it highly accessible to people both in and around the city. There are several buses that stop right outside this office, and it's also within easy walking distance of Aintree Rail station.

When it comes to facilities, we won't be found wanting either. There's a canteen serving a wide range of refreshments, plus an on site coffee bar. We also have a Santander branch and several ATMs. What's more, there's a vibrant after-work scene here - thanks to the Santander Social Club. 

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Bradford

Bradford

Thanks to its central location, our Bradford contact centre offers an easy commute. The building is right next to the Bradford Interchange, one of the city's major bus and train stations. The Bradford Forster Square station is also only a ten minute walk away. 

In terms of facilities, our people benefit from a restaurant, coffee shops, a newsagents and ATMs. The atmosphere here is vibrant, with plenty of opportunities to socialise and get involved in local community and charity work. On your doorstep, too, are all the shops and amenities of Bradford city centre.

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Glasgow

Glasgow

Glasgow is one of our largest contact centres. We have around 3,000 people working here, in a wide variety of roles. The office is conveniently located in the centre of the city, which means it's well served by public transport. Both Glasgow Central and Charing Cross train stations, for instance, are well within walking distance.

There are also a wide range of facilities to enjoy. Within the building itself, we have excellent restaurant facilities and a Costa Coffee. If you prefer to go out for lunch, all the shops and amenities of Glasgow city centre are on your doorstep. The atmosphere here is also vibrant with plenty of opportunities to socialise and get involved in local community and charity work

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Leicester

Leicester

We have around 2,300 people working at Carlton Park - making this one of our key sites in the UK. Located in Narborough, seven miles south of Leicester, the Carlton Park site can be reached by several major roads (including the M1) and lies on a number of bus routes It's also within walking distance of Narborough railway station. 

Despite its out-of-town location, there are plenty of great facilities available. There's free parking for staff, a canteen serving a wide range of refreshments, plus an on-site branch of Santander. On your doorstep, there's also a David Lloyds Gym and a Busy Bees nursery with the Fosse Park Shopping Centre close by.

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Sheffield

Sheffield

With our Sheffield contact centre, you won't have to worry about a stressful commute. The building is located close to Meadowhall and close to all major public transport links. Both the Meadowhall train station and the tram stop, for instance, are only a few minutes' walk away. If you prefer to travel by car, you'll also find the building is very close to several major roads (including the M1). 

When it comes to facilities, there's no shortage of options either. On site, we have a coffee shop that sells drinks, snacks, sandwiches and other refreshments plus an ATM in our reception. If you prefer to nip out for lunch, the Meadowhall Shopping Centre is also only ten minutes' walk away. 

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Milton Keynes

Milton Keynes

We have around 2,000 people in our Milton Keynes operation, making it one of our biggest in the UK. As well as our contact centre, the building is home to a range of key functions including Marketing, Finance and Risk. It's also in a handily convenient location. As well as being served by several bus routes, the office is only a short walking distance away from Milton Keynes Central rail station.

As you might expect from such a large operation, there are a whole host of facilities for you to enjoy with an onsite gym, restaurant, coffee shop and banking facilities. The atmosphere here is also a vibrant one, with plenty of opportunities to socialise and get involved in local community and charity work.

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