Telephone Support Services
Our contact centres bring a world-class service to our customers. Whether you join in a service or support role, you’ll be the point of telephone contact for our customers, and that will involve a lot more than just answering questions.
What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. At Santander we’re aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice.
In return, you can expect a first-class training programme, and a clearly defined career development path so Why not look at where could you fit in?
Servicing involves a lot more than just answering customer’s questions. We want to make it easier for our customers to do business with no more banking jargon and much more straightforward customer-friendly advice. We have a range of roles that sit within Servicing and they all have 1 thing in common, our employee’s passion for making banking simple, personal and fair for our customers.
Our Customer Service Advisors are the first point of telephone contact for our customers. They deal with a wide range of questions and queries and provide guidance and support in a simple, personal and fair way for our customers. In return, all our Customer Service Advisors attend a 4 week training programme, and a clearly defined career development path, through our advisor progression scheme.
Our Digital Customer Service Advisor team handle inbound customer calls regarding any online and digital queries such as Apple Pay, online banking queries with the Santander website and apps and much more. While our Digital Customer Service Advisors are first line advisors we do have a team an escalation team where complex queries are managed.
Our Card Alerts team are responsible for identifying if any possible fraudulent activities that may have occurred on a customer’s account. The team do this by verifying transaction with the customer to understand if they are real or not. If the transaction is found to be fraudulent they will pass the details onto the investigator team.
Our CIC Mail team are the point of contact for inbound queries on via secure messaging service such as webchat, online bank accounts and the app. They also respond to emails queries and manage our customer facing social media pages such as Twitter and Facebook.
Our Advisors are responsible for speaking to our existing Mortgage Customers providing them an advised level of service over the telephone in relation to their existing Mortgage and the range of products and services available to them. Working in a regulated environment, our Mortgage Advisors are here to ensure we meet our customers’ needs now and through the life of the mortgage.
Our Apprenticeship Programme will give you everything you need to become a Customer Service Advisor – and launch a fast-moving career with one of Britain’s biggest banks. Enjoying a mixture of classroom and on-the-job training, you will quickly gain the skills and qualifications you require to get ahead
The inbound servicing teams requires you to engage with our customers to identify their needs and provide information to a wide range of products and services tailored to their needs whilst delivering exceptional customer service. We ensure our Sales team always have the most up to date knowledge of our new and existing products as well as other products in the market making them experts for our customers.
Our Personal Banking Consultants deliver world-class customer service. They do this by listening to our customers and getting to know their needs and offering the best banking, credit cards and savings products to suit them.
Our Specialist servicing area of the business is made up of Santander Select and Cater Allen Private Bank both offering a higher touch service to some of our more affluent customers. With a focus on building strong relationships with the customer to deliver outstanding customer service in a way that is Simple, Personal and Fair.
Santander Select is a differentiated service available to our premium customers. Select customers have a dedicated service available to them to fulfil their needs from day to day queries to discussing potential savings options.
Our Customer Service Select Agents develop and build long-term loyal relationships with their Select customers. They are the main point of telephony and email contact and build an understanding of their financial needs, as well as helping them make and save money though our range of products.
Cater Allen Private Bank have 150 years of experience and have earned their reputation by putting the traditional values of courtesy, convenience and personal service into an efficient, contemporary context. We take pride in our heritage, but use the skills and expertise of our parent company Santander to enable us to deliver an even more efficient service.
Our Carter Allen Customer Service team are the main point of contact for our Private Banking customers. They develop strong relationships with our customers and because of this know their needs and how best to provide guidance on a range of quires and products.