Our Customer Service Advisors are the first point of telephone contact for our customers. They deal with a wide range of questions and queries and provide guidance and support in a simple, personal and fair way for our customers. In return, all our Customer Service Advisors attend a 4 week training programme, and a clearly defined career development path, through our advisor progression scheme.

Our Digital Customer Service Advisor team handle inbound customer calls regarding any online and digital queries such as Apple Pay, online banking queries with the Santander website and apps and much more. While our Digital Customer Service Advisors are first line advisors we do have a team an escalation team where complex queries are managed. 

Our Card Alerts team are responsible for identifying if any possible fraudulent activities that may have occurred on a customer’s account. The team do this by verifying transaction with the customer to understand if they are real or not. If the transaction is found to be fraudulent they will pass the details onto the investigator team.

Our CIC Mail team are the point of contact for inbound queries on via secure messaging service such as webchat, online bank accounts and the app.  They also respond to emails queries and manage our customer facing social media pages such as Twitter and Facebook

Our Advisors are responsible for speaking to our existing Mortgage Customers providing them an advised level of service over the telephone in relation to their existing Mortgage and the range of products and services available to them. Working in a regulated environment, our Mortgage Advisors are here to ensure we meet our customers’ needs now and through the life of the mortgage.

Our Apprenticeship Programme will give you everything you need to become a Customer Service Advisor – and launch a fast-moving career with one of Britain’s biggest banks. Enjoying a mixture of classroom and on-the-job training, you will quickly gain the skills and qualifications you require to get ahead