Branch and Business Banking
Customers are at the heart of everything we do. We want to be the best bank for our customers by providing an exceptional service that is Simple, Personal and Fair.
Santander is one of the world’s most successful banks with a proven global Wealth Management model. We’ve built a customer facing team that sees the world through the customer’s eyes. They have access to our range of competitive award-winning products that can support our customers in achieving their financial goals. Our service and the way in which our customer pay for it is transparent and straightforward.
Santander Wealth Management Division
A lot of investment has gone into building the team from scratch, and when you join, you’ll see that reflected in your career. With structured training and opportunities to develop the skills that most appeal to your own unique goals, this is the perfect time to join a team that stands out in an increasingly competitive market. Why not take a look at what our Wealth Management Division can offer you.
Andy Warren, Head of Customer Strategy, Planning and Delivery, Select and Private
I have worked in Financial Services for over 15 years, working across a number of different areas including Marketing, Strategy, Customer Services and most recently Customer Segments.
For the past 8 years I have worked at Santander and feel exceptionally proud to be part of what has been and is still an amazing journey for the business and colleagues. The transformation over the last few years has been significant and we really have built a bank that is recognised for being truly innovative, providing the right solutions for our clients, excellent service and an option for customers against the traditional high street providers. This has only be achieved through the behaviours and qualities which we work towards as a team.
As Head of Customer Strategy, Planning and Delivery for Select and Private, I am responsible for the development and delivery of our proposition, communications, commercial performance and segment strategy. We are on a significant journey across the Premium and Private banking market as we look to build ourselves a unique position which capitalises the opportunity organically with HNW clients driven through our core retail strategy.
Santander Select is all about providing personalised services and special offers that are simple, personal and fair to our most high-value customers. We have Select specialists in over 300 of our branches as well as in our contact centres.
All our Santander Select customers hold current accounts, and also meet at least one of the following criteria:
- A minimum of £75,000 in Santander investments, savings or bank accounts
- £5,000 per month to pay into their account
- A mortgage with Santander
Select customers benefit from a dedicated Relationship Manager acting as the only point of contact for around 600 customers, taking time to fully understand their complex financial needs and build a personal, trusted relationship helping to make their lives easier. It's all about going above and beyond to provide the best service available on the market.
Select Relationship Managers at Santander have;
- The ability to build strong working relationships both with their portfolio of customers and other Relationships Managers across our branch network to ensure the best solution for the customer
- Strong analytical skills, and the ability to handle complex information from a range of sources
- An in-depth understanding of our products and services, our competitors and current marketplace trends
Santander Select customers are supported by our Telephony Select Agents based in our modern contact centres across the UK, for more information about our Select Agents click here
Paula Ickinger - Managing Director, Financial Planning & Select
My career with Santander has spanned quite a few years, having joined Abbey as a cashier on a four month summer maternity cover!
Throughout my career I have had the fantastic opportunity to experience a range of roles predominantly across our Retail Banking and Commercial and Corporate Divisions. I joined the Wealth Management Division two years ago as I could see a great opportunity to be part of a team building a new business and to do this in a market that is changing rapidly.
Santander is an organisation that focuses on delivering the right results for our customers and despite the growth we continue to see, the culture of our organisation is about maintaining an insurgent spirit to the way we do business.
This brings creativity in our thinking and our delivery to bring the right solutions for our people and our customers. Personally, the combination of focus, creativity, can do attitude and importantly the way we do business as colleagues, is why I continue to be with and immensely enjoy being part of Santander.
Financial Planning Managers
Our Financial Planning Managers operate pro-actively with the branch network and with other key internal introducers. Their focus is on providing protection and investment advice of the highest standard to meet our customers’ needs.
Our Financial Planning Managers are keen networkers within their branches and also look for ways to identify customers who may benefit from being offered protection and investment advice from outside the branch environment too. They ensure that Santander delivers on our customer promises and provides outstanding advice. Financial Planning Manager at Santander have:
- Proven skills and experience as a regulated adviser
- Proven diagnostic, problem solving and decision-making skills
- A good understanding of the regulatory environment associated with banking and investment activities in order to ensure compliance with regulatory requirements
- The ability to work flexibly to meet customer needs outside of normal working patterns as required
A Regional Manager Financial Planning’s main focus is to embed the priorities, values, attitudes and plans that will transform their team and instil a sense of fellow-ship, personal involvement, commitment and engagement with the strategic vision of Financial Planning and the wider group.
They proactively and personally take full responsibility for managing all the Advisers in their Region regarding advice, day to day operation, service and risk in a way that delivers efficient business operations and contributes positively to the commercial goals of Santander.
Our Regional Managers Financial Planning have excellent motivational and communication skills and a high level of credibility across the region and within Financial Planning as a whole.
Regional Managers Financial Planning at Santander have:
- Strong communication, influencing and persuading skills
- Natural ability to lead a team
- Proven skills in achieving results through people
- Competency as a regulated advisers
- The ability to put the customer at the heart of their business and inspire others to do the same
- Sound understanding of the regulatory environment and compliance requirements
Charlotte Platts, Managing Director, Santander Private
I joined the business in February 2016 the beginning of my 27th year working in the world of personal financial advice. Why? Quite simply I believe we have a truly unique opportunity to leapfrog our competitors and become the retail private bank of choice in the UK. Coming in to lead a business in its formative stage and be a part of developing its people, its proposition and being able to provide excellent service to clients both face to face and through our market leading digital strategy was a challenge I could not turn down. As someone who is prepared to “roll up the sleeves” to drive results and great customer outcomes the thought of being able to create a team of the right people to put the right products in front of the right customers in the right way is very exciting. If this approach appeals to you and you have the appetite to join a developing team then this is the place for you. We are far from finished and there are a great many challenges so it is not for the faint hearted but it can be fun and rewarding.
Santander Private is a new entrant into the UK private banking arena. We have a team of experienced Private Bankers operating across the UK providing high net worth clients with a dedicated banking service. Our business is in it’s infancy and our proposition today is limited but we’re committed to providing our clients with a consistently high level of personalised service focused on building a close and long term relationship based on openness, credibility and confidentiality. As our business evolves we plan to develop our proposition further and provide bespoke private banking solutions for our clients. We work collaboratively with our colleagues in our Retail and Corporate Divisions and through the continued support of our key stakeholders we aspire to be one of the leading UK Private Banks.
- Santander Private UK is focused on serving customers who earn £250k or have cash/investments of £500k plus.
- We recognise that customers are time poor and offer a service to reach our customers at a time and place that suits them.
- Our proposition is to offer great advice services to help our customers plan for the future and to make their money work harder.
- Today we have a great opportunity to work with customers who bank with Santander giving us a unique opportunity to build a business from the inside out.
- Our proposition will be simple, offering great solutions without complexity to help our customers to make the right decisions – we will pride ourselves in taking the complexity out of Private Banking.
Our Wealth function is growing, and our dedicated Private Banking team is playing a big part in that growth. Right now we’re looking for passionate people to join us in building a truly world-class service
Our dynamic new Private Banking team is all about building long-term relationships with our high-value customers to deliver a service that’s simple, personal and fair – every time. To make that happen, we give our people plenty of development opportunities, as well as the time to truly get to know our customers’ diverse needs and ambitions, along with the innovative, customer-focused products that help us stand out from the competition. If you’re looking for a fulfilling career in Private Banking, have a look at our current opportunities.
Private Bankers at Santander have:
- QCF Level 4 qualification
- Experience within a regulated adviser role within the last 4 years
- Strong problem solving and decision making skills
- Operating on a regional basis and mobile to suit our client’s needs
- The ability to work flexibly to meet our clients’ needs, including outside normal working patterns if required
- A strong understanding of the regulatory environment, ensuring you comply with regulatory requirements
“If you’re looking for a role where no two days or weeks are the same, you’ll find it here!”
Jane Garrick – Private Banker
Lending Specialists are likely to have relationships that are liquidity driven but not necessarily exclusively.In addition, Lending Specialists support other team members with complex lending cases to ensure exceptional client experience and expedience in credit process Lending Specialists will maximise retention of existing clients and their holdings, and develop these into primary banking relationships and thereby grow the value of the portfolio.
To lead, manage and ensure delivery of customer, risk, quality and commercial objectives for Santander Private within (one of three) divisional areas :
- South West and Central
- London and South East
Divisional Managers at Santander are responsible for:
- The implement of our commercial framework and governance for the Santander Private business within assigned Division.
- Leading the implementation of the growth plan to support directly the Santander Private business (e.g. location premises, system, product and proposition requirements).
- Achievement of key business objectives.
- Building the Santander Private franchise within Santander UK in conjunction with Head of Santander Private and together with other internal / external stakeholders. .
- Directly manage a portfolio of UHNW customers and provide full investment advice services.
Jon Howe - Managing Director, Cater Allen
Having started my banking career over 30 years ago, it is fair to say that the industry has seen quite a few changes during that time.
I joined Santander in January 2009 to help build a new Corporate & Commercial Banking business following the acquisition of Alliance & Leicester and with a clear focus upon customers and their needs, supported by a committed and creative team we have been able to build a high quality business.
Having joined Wealth Management in 2013, I am delighted to be part of another growth story working alongside a high quality team to really understand customers needs, develop compelling solutions and to execute the strategy in a high quality and sustainable manner.
In Cater Allen we have a unique opportunity to build a competitive intermediary banking business where investment in new technology and teams will complement the outstanding service we already provide.
Cater Allen has a long and respected financial history dating back to 1816, a legacy of working closely with financial advisers and intermediaries, and a reputation for service excellence. Having evolved from a private bank to become what is essentially a unique specialist bank dedicated to the intermediary market, we’re now focused more than ever on building a bank that is designed to meet the needs of financial advisers and their clients.
Striving to offer clients a differentiated level of service that advisers can feel proud to have recommended, Cater Allen provides advisers with the peace of mind that we will never approach or cross-sell to a client without the adviser’s written permission to do so. Advisers are kept informed of new developments and additional services but left to communicate these as they feel appropriate.
Our experience of and insight into the needs of financial advisers has enabled us to develop a broad and innovative portfolio of banking and cash management solutions.
Cater Allen Private Bank is a wholly owned subsidiary of Santander UK plc, which unconditionally guarantees deposits held by Cater Allen.
Cater Allen holds its own banking license, and thus a client’s deposits with Cater Allen are regarded for the purposes of FSCS cover as being distinct from the client’s deposits with Santander UK plc. A client is therefore afforded up to £75,000 cover as a combined amount across his/her Cater Allen accounts and also up to £75,000 as a combined amount across his/her Santander UK plc accounts.
More information about Cater Allen can be found here.
Cater Allen customers are supported by our Telephony Agents based in our modern contact centre in Sheffield. More information can be found here.
We have a variety of different business areas across the UK each having its own important role to play in helping us to become the Best Bank.
Here are just some of these business areas that support the Wealth Management Division giving you an idea of the range of other career opportunities available to you.
Business Quality and Supervision
This department operates with a dual purpose, to protect and support. Keeping our customers at the forefront of what we do, this department help to ensure that the advice given to customers is correct, but they also act as our first line of support to colleagues in the field from an advice perspective. .
Our Business Quality team performs all the pre and post sale advice checks, monitoring that the customer is receiving the right advice first time and supporting when we don’t get it quite right. Whilst we understand that errors can occur, we aim to support you to get it right first time.
Our Supervision team operate independently to your line manager and will be there to support you with any advice and quality questions that you may have. The teams aim is to support, guide and provide supervision to all our regulated advisers across Financial Planning, Protection and Santander Private.
Your career could develop into any of the roles within this department if you desire for example
Provide effective supervision and leadership of qualified Financial Planning Managers (FPM) / Santander Private Advisers. Work to achieve good customer outcomes, excellent customer experience and adherence to regulatory and internal process requirements, working in partnership with Wealth & colleagues in UKB Operations and Control.
Through supervision of Advisers, the role holder will be responsible for ensuring the identification, assessment, prioritisation, monitoring and control of risks to protect the bank, the adviser and customer to ensure the customer is treated fairly.
The role holder will implement change to support the evolving UK Banking business as a critical component of the First Line of Defence/Business Assurance Model.
The marketing function supports all areas of the business including the Wealth Management Division.
They cover a wide spectrum of responsibilities from sourcing, pricing and managing products for distribution by Wealth Management to maintaining relationships with pretty much every team in the bank and a lot of problem solving.
More information can be found here.
Transformation and Risk
The transformation team are instrumental in delivering the systems and processes changes the business requires. They support the business in changing the advice process and supervisory framework for our Santander Private business. The team is made up from a mixture of experienced project managers and colleagues from different parts of the business who are looking for project experience as part of their development.
The Risk Management team ensures the business adheres to Santander’s policies and procedures and provides support for the Risk elements of proposed policy and process change.
More opportunities within our Risk division can be found here.
We believe in an active approach to investment management keeping our clients’ needs firmly in mind. Santander Asset Management is a global asset manager with strong local roots across Europe and Latin America and assets under management totalling €180.1 bn as at the end of September 2016. More information about Santander Asset Management UK can be found here.
In July 2016, SAM UK was awarded 'Best Invest Management Company UK for 2016. This award is judged on a number of criteria including service, leadership, targets and objectives.
In November 2016, SAM UK was awarded the prestigious Gold Standard award in Fund Management. The award recognises (amongst other things) a commitment to service and administartion.
Over the years, our multi asset investment process has won awards for its quality and value. The lead Fund Managers, Tom Caddick and Toby Vaughan, have worked together for over 10 years. Between them, they have over 30 years’ experience in fund management. They lead a team of 24 investment specialists based across a number of countries and can draw on their global expertise and resources.
Our UK Equity Income Funds are managed by Graham Ashby who has over 24 years’ experience in fund management. Prior to joining Santander Asset Management in February 2015, he was Head of UK Equities at Ignis Asset Management. Prior to his role at Ignis, Graham held senior equity positions at LV=Asset Management and Credit Suisse Asset Management. He holds a degree in Physics from Nottingham University and is an Associate of the Society of Investment Professionals.
Wealth Management & Private Banking Division
Financial Planning & Select
Head of Investment Platform,
Wealth Management & Private Banking
Jon Howe Managing
Peter Sutton, Head of
Transformation & Risk
Head of Customer Strategy,
Planning and Delivery, Select and Private
If you are ready to apply for a current vacancy in any of the above roles then let us help you find the perfect role for you.